Projects

What is it?  We’re making changes to the current information security guidance and processes on campus.  Why are we doing it?  To further ensure that UNC can utilize technology safely and responsibly, the university must meet regulatory, statutory and legal compliance obligations, as well as societal expectations about appropriate management of data that’s in the university’s custody.  How does this impact our UNC community?  Faculty and Students  All UNC-Chapel Hill faculty, staff, students, and campus… Read More about Security Program Revision.

What is it? ITS is currently working on a project to migrate service accounts for applications using the legacy Heimdal Kerberos authentication protocol to Active Directory (AD). Kerberos and AD are both systems that manage user credentials at UNC. Why are we doing it? The move is necessary because support for the legacy Kerberos system is fading, and it’s becoming difficult to maintain. By switching to AD, we can ensure a more sustainable and efficient… Read More about Service Account Migration.

What is it?   Establish a secondary ITS Service Desk walk-in location in the Student Union. The showcase space will be designed with a focus on the student experience that allows ITS to better serve our student community.   Why are we doing it?   The second location provides more flexibility for the walk-in services, better visibility for the service desk staff, and a business backup/overflow location for the ITS Service Desk.    How does this impact our UNC… Read More about Service Desk Location at Student Union.

The Service Management Technology Selection project will investigate and document campus requirements for information technology service management (ITSM), as well as select the most comprehensive technology solution to satisfy those requirements. The selected solution will eventually replace the Remedy system currently used by 48 colleges, schools and units (CSUs) on the UNC campus. The scope of the project will investigate and document near and medium-term ITSM needs for ITS, Finance and HR service desks, and… Read More about Service Management Technology.

This project will implement the ServiceNow Asset Management module. The ServiceNow Asset Management module will be responsible for managing the life cycle of end-point device hardware assets for ITS and SOM Managed Desktop Services groups. Standardizing tracking and reporting on the data attributes relating to ownership, status and location of hardware assets will be helpful to our teams. Benefiting our clients by allowing IT to identify the most at-risk end-point devices in a department that… Read More about ServiceNow Asset Management.

What is it? The Space Planning and Occupancy Tracking System (SPOTS) serves as the system of record for all building and room information across campus.  Currently, only some of these buildings and rooms are represented in ConnectCarolina.  This project will create an automated recurring process that will add, update and remove building and room information in ConnectCarolina based on the information in SPOTS. Why are we doing it? The goal is for the Registrar’s Office… Read More about SPOTS to Campus Solutions Interface.

What is it? We are updating the University’s time reporting and accruals system, TIM (Time Information Management). TIM is the University’s branding for “Workforce Central,” a product made by the company UKG. The TIM System Update project will replace Workforce Central with “Data Dimensions,” another product by UKG with similar or better features. Why are we doing it? UKG is ending support for the Workforce Central product. The vendor is providing support to UNC to… Read More about TIM System Update.

The life cycle of the current Cisco UCS* hardware, purchased in 2015, is coming to an end.  The current hardware does not have modern compute speed, and, as it ages, is more prone to failure. We plan to migrate all work loads to the new server blades by the end of the 2022. *Unified Computing System

The purpose of the project is to put a third-party solution in place to allow UNC-Chapel Hill to do capital budgeting, the annual budgeting cycle and associated reporting across the enterprise. Currently, we use resource-intensive manual processes to do the University’s budgeting. This means we have a reduced ability to properly plan for large capital expenditures. The success of this project will be measured by the ability of the University to handle the annual budgeting… Read More about UNC Budget Tool.

What is it? ITS is exploring options for a new UNC Customer Support Tool to replace ServiceNow.  This phase of the project will include posting a Request for Proposal (RFP) and selecting a vendor. Why are we doing it? ITS originally implemented ServiceNow in 2019 and the current contract runs through September 2024.  Before renewing the contract, ITS conducted a campus listening tour to get feedback on how ServiceNow works for our IT staff and partners. As… Read More about UNC Customer Support Tool – RFP and Vendor Selection.

What is it? UNC has selected a new Customer Support Tool to replace ServiceNow.  This phase of the project will include implementing TeamDynamix and closing out the ServiceNow platform and contract.  Why are we doing it? The current ITS contract with ServiceNow expires in September 2024.  During the RFP phase of the project in 2023, the RFP committee selected TeamDynamix to replace ServiceNow, as it meets the following needs:  Fits our campus community better.  Enhances the experience… Read More about UNC Customer Support Tool – Implement TeamDynamix & Close ServiceNow Contract.

The PHP platform that the Software Distribution service operated on was no longer supported by the vendor, so this project upgraded the platform. The project also transitioned support of the service from ITS Infrastructure and Operations to the University Services team in ITS Enterprise Applications.