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Zoom changes coming in September

Beginning September 27, 2020, Zoom will require either the waiting room or a passcode to be applied to meetings, including ones that have already been scheduled. By default, the waiting room will be applied to all meetings; however, you can adjust these settings in advance of and after September 27, … Continued

Classroom Hotline readied tech for Fall semester

Classroom Hotline readies classroom technology for Fall semester

In preparation for the first day of Fall 2020 classes, ITS’ Classroom Hotline unit spent spring and summer getting faculty and the technology in teaching spaces ready. Classroom Hotline staffers had already gotten themselves quickly versed on all things Zoom when the University went fully remote in March. With those … Continued

A storage room full of boxed laser projectors

ITS Teaching & Learning prepared faculty and tech for novel Fall 2020

ITS Teaching & Learning played a key role in helping UNC-Chapel Hill faculty get prepared for Fall 2020 classes, whether instructors are teaching on campus, remotely or a combination of the two. Addressed physical distancing needs Staffers within Teaching & Learning’s Classroom Hotline unit reconfigured the technology in general-purpose classrooms … Continued

Service Desk: Boosted support for campus

ITS Service Desk supported 4,800 contacts during the first week of classes

During the first week of classes last week, the ITS Service Desk supported 4,830 contacts, with 1,409 contacts in the first day alone. The overall volume increased over 2019 by 9%, or 450 additional contacts. The week-long tally via phones reached 2,335, a 38% percent jump from last year, or … Continued

Two men install lockers, lockers with 15 compartments open, lockers with 15 compartments closed and touchpad ready for use

ITS installs contactless lockers for laptop drop-off and pick-up

When COVID-19 necessitated a new safe way of dropping off and picking up laptops, the ITS Service Desk devised a creative solution for students — contactless lockers. ITS installed Luxer Lockers at Carolina’s Student Union during the first week of classes of the Fall semester. Over the first four days, … Continued

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