Rescheduled Porting is a complicated process and is highly regulated by the Federal Communications Commission (FCC). The process to move a group of phone lines, when everything goes according to plan, takes 55 days. This timeline includes time required by … Read more

The COVID-19 pandemic and shift to hybrid and remote working changed our relationships with our office phones. Call forwarding to another number was an option, but things got complicated if you wanted to use a landline and changed locations frequently … Read more

Picture this: you’ve been trying to nail down some details for what feels like weeks, sending emails and playing phone tag. The good news is that you finally have a voicemail with all the details. The bad news is that … Read more

In its multi-year project to migrate the University’s phone service to AT&T from Verizon, ITS completed its sixth and largest port on September 9. In this batch, the ITS project team migrated 5,828 phones across 55 buildings and 14 divisions.  … Read more

In its multi-year project to migrate University’s phone service to AT&T from Verizon, ITS has now moved about 7,000 phones over to the AT&T network and will soon port its largest batch of phones so far. ITS has 13,500 working … Read more

In July, ITS Infrastructure & Operations improved the ConnectCarolina infrastructure to meet the surge in student registration activity due to COVID-19 using a capacity on demand strategy. With the pandemic causing significant changes to courses for the Fall 2020 semester, … Read more

After months of planning, ITS’ Voice Services unit is starting to migrate the University to a new Voice-over-Internet Protocol (VoIP) phone system. The move to AT&T hosted-cloud service from Verizon Business will take two to three years. Carolina uses an … Read more

ResNET, in collaboration with Carolina Housing, has enabled students living on campus to stream cable channels from their mobile devices with the implementation of Stream2. Stream2 allows on-campus residents to stream 80 cable channels from their mobile devices and record … Read more

This year, UNC-Chapel Hill will begin switching to a new phone system. The current voice services agreement expires in January 2024.   “Changing to a new phone system requires a lengthy ‘ramp-up’ period to build out the infrastructure, in addition to porting out phone lines … Read more

Down the hill and through the woods, Carolina’s Outdoor Education Center on Country Club Road needed more reliable and less expensive phone and internet service. The center’s carrier wasn’t promising service improvements any time soon, and leasing an energy company’s … Read more

During its busy 2016-2017 fiscal year, ITS Communication Technologies worked on many high-profile, high-impact projects. The division finished a 3.5-year project to provide pervasive wireless on the main campus, upgraded network coverage in 45 buildings and boosted Wi-Fi in the … Read more

ITS Communication Technologies ported out 9,000 numbers in early 2017 to Verizon Business, and is gearing up to close out the year with an additional 6,000 numbers in December. This brings the total for numbers ported out this year alone … Read more