Starting later today, March 23, users will have a new experience when they visit UNC’s Help Portal. The Help Portal is one of the most-used UNC-Chapel Hill websites. In 2022, more than 175,000 records — chats, submitted incidents and other … Read more

Canvas use grows “We have 40% of courses using Canvas this Spring 2023 term,” said Thao Nghi Tu, learning technologies administrator with EdTech. That’s 1,402 courses, 1,543 instructors and 20,589 students using Canvas this semester. “I’m pretty happy about this … Read more

Real-time collaboration is one of the best ways to use Microsoft Word. Whether it’s crowdsourcing meeting notes, co-writing a report or getting a second pair of eyes to proofread, we usually do our best work with others. Collaborating in the … Read more

The Digital Accessibility Office (DAO) has added to its roster of self-paced training. The on-demand version of Digital Accessibility in Course Design complements the Digital Accessibility Awareness introductory course, introduced as a self-paced course in March. Aimed at instructors who … Read more

Organize your digital life to start the new year off right. Cleaning up and changing some settings might just make the beginning of the semester feel a little less hectic. The good news is that imposing some order on your … Read more

When UNC CAUSE returns in a few weeks to its first full in-person event since 2019, ITS will have a strong showing among the conference speakers. Seven ITS staff members and three people who worked for the department in recent … Read more

FindTime  Finding a time to meet that works for everyone is always a challenge. You’ve probably answered a meeting poll in the past, but did you know there’s one integrated with Outlook? And that it has extra features, like automatically … Read more

Duo is one of the multi-factor authentication tools that the University uses to keep our systems safe and stay ahead of security threats. After you log in with your Onyen and password, Duo prompts you to authenticate using a second … Read more

ITS is now requiring all of its employees to complete digital accessibility training. For this next performance plan cycle that ends March 31, 2022, all ITS employees are asked to complete a 90-minute Digital Accessibility Awareness course provided by the … Read more

The Digital Accessibility Office is the latest University group to move its training registrations to Carolina Talent. As of March 1, permanent faculty and staff can sign up for training by the Digital Accessibility Office via the Learning component of … Read more

The ITS Service Desk prides itself on adapting to change, so when it looked as though the COVID-19 pandemic was going to last longer than the state’s initial lockdown, the team already had multiple plans in place. One of those … Read more

ITS Infrastructure & Operations completed its first tabletop exercise to test the efficacy of the ConnectCarolina Service Recovery Plan on February 22. This was the imaginary scenario: the ITS Manning data center suffered a failure and was inoperable for an … Read more