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Student workers play key role at ITS Service Desk

October 13, 2022

Whether it’s reading a syllabus on Canvas, going to office hours on Zoom or writing an essay on Microsoft Word, UNC-Chapel Hill students use technology every day. They have many questions and need troubleshooting help for all that technology. Providing … Continued

How ITS prepared Hasan Asadi for a career in cyber

October 3, 2022

October is Cybersecurity Awareness Month. All month long, ITS News will highlight this year’s theme: See yourself in cyber. In this article, seeing yourself in cyber means seeing the possibilities for careers in cybersecurity. To learn more about other ways … Continued

A student’s perspective on digital accessibility training

July 21, 2022

Lila Davidson has been a student worker for ITS Communications since March 2022. In this first-person piece, she discusses experiencing her first digital accessibility training with the Digital Accessibility Office, a unit housed within ITS. But first, a little more … Continued

Meet Lee Hyde, ResNET’s Program Director

November 11, 2021

Lee Hyde is the Program Director of ResNET, which is a unit within ITS Customer Experience & Engagement. At ResNET, he’s one of four full-time staff members, 46 student Residential Computing Consultants (RCCs) and 14 student Gaming Assistants. Hyde, who … Continued

Graduating student workers leave their mark on ITS

May 5, 2020

Editor’s note: ITS Communications student workers reported and wrote this article. As the Spring semester wraps up today, we want to introduce you to and recognize three graduating student workers who have left their mark on ITS. Anthony Doban was … Continued

Tech resources help students adapt to remote learning

May 4, 2020

Editor’s note: ITS Communications student workers reported and wrote this article. The coronavirus pandemic caused many drastic changes for students at UNC-Chapel Hill, interrupting the Spring semester. Professors continue to demonstrate increased lenience in assignment deadlines and grading to accommodate … Continued

ITS student employees provide valuable contribution

April 13, 2020

Meet three of ITS’ many valuable student employees: Rosie Tran, Hunter Jamison and Hasan Asadi. Rosie Tran has been a worker at ResNET for the past three years, serving both as a Residential Computing Consultant (RCC) and as a member … Continued