Like all ITS Service Desk staffers, Tech Support Analyst Javier Cedeno is working remotely due to the COVID-19 pandemic. Unlike any of his fellow staffers, he is working internationally. Cedeno is stuck in Tome, Chile, by border shut-downs. Since March, … Read more

UNC-Chapel Hill has been relying heavily upon the Digital Accessibility Office to support campus community members as they teach, learn and work primarily online amid the pandemic. Early on, the Digital Accessibility Office (DAO) team members quickly retooled their operations to … Read more

Tech support analyst Chase Freedman has spent almost 10 years working at the ITS Service Desk in a variety of support roles. Six weeks ago, Freedman would have been found providing hands-on, face-to-face tech support for students, faculty and staff … Read more

ITS Teaching & Learning has been at the forefront of the University’s COVID-19 communications from the very beginning. In March, Teaching & Learning collaborated with the Center for Faculty Excellence (CFE), the Office of Arts and Sciences Information Services (OASIS), … Read more

Editor’s note: ITS Communications student workers reported and wrote this article. The coronavirus pandemic caused many drastic changes for students at UNC-Chapel Hill, interrupting the Spring semester. Professors continue to demonstrate increased lenience in assignment deadlines and grading to accommodate … Read more

Editor’s note: We sat down with Kate Hash, Assistant Vice Chancellor for Customer Experience & Engagement, at least virtually, over Zoom, to ask her how her ITS units have adjusted to serving customers’ needs via remote locations. Q: How has … Read more

All from the same household, ITS’ Brenda Carpen and her family are experiencing the University’s remote work, teaching and learning during the COVID-19 pandemic. Brenda is Project Manager with ITS Infrastructure & Operations. Her husband, Morgan Pitelka, is Chair of … Read more