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New Help Portal launches July 10

July 8, 2024

On July 10, ITS will launch a new Help Portal at help.unc.edu. The new portal is designed to connect you with tech help, answers and services. The new portal is part of a larger change to a new customer support … Read more

Campus firewall migration project nearly complete

June 28, 2024

Four years ago, the Information Security Office kicked off a major firewall migration project. The migration, which moved about 200 unprotected VLANs (virtual local area networks) to campus enterprise firewalls, will help prevent attacks and limit the scope of attacks … Read more

ITS Project Portfolio & Change Management adds project manager

March 12, 2024

That project entails implementing TeamDynamix (TDX) and decommissioning the ServiceNow customer support tool. ITS is targeting a summer implementation for TDX. The ServiceNow contract expires on September 6. Project Portfolio & Change Management launched within ITS in 2021. Campbell and … Read more

New Service Desk location opens in Student Union

August 17, 2023

The new Service Desk location in the Frank Porter Graham Student Union is now officially open for walk-in tech support. After nearly a year of planning and construction, you can visit the flagship space just down the hall from Bojangles … Read more

3 reasons to go passwordless with Carolina Key

July 31, 2023

If you’re not using Carolina Key passwordless logins, you’re missing out. You could skip typing your password and still have fast and secure logins to many UNC-Chapel Hill systems, including ConnectCarolina, Canvas and more. All you have to do is … Read more