That project entails implementing TeamDynamix (TDX) and decommissioning the ServiceNow customer support tool. ITS is targeting a summer implementation for TDX. The ServiceNow contract expires on September 6. Project Portfolio & Change Management launched within ITS in 2021. Campbell and … Read more
On November 3, the UNC Project and Change Management Community of Practice’s second annual conference engaged and educated attendees with sessions on such topics as team collaboration, time management, prioritizing operational work and projects, and working with student employees. Held … Read more
The new Service Desk location in the Frank Porter Graham Student Union is now officially open for walk-in tech support. After nearly a year of planning and construction, you can visit the flagship space just down the hall from Bojangles … Read more
If you’re not using Carolina Key passwordless logins, you’re missing out. You could skip typing your password and still have fast and secure logins to many UNC-Chapel Hill systems, including ConnectCarolina, Canvas and more. All you have to do is … Read more
Rescheduled Porting is a complicated process and is highly regulated by the Federal Communications Commission (FCC). The process to move a group of phone lines, when everything goes according to plan, takes 55 days. This timeline includes time required by … Read more
Beginning June 26, ITS will require current and former students to use Duo Security (Duo) to provide stronger identity verification before logging into ConnectCarolina. Many users will have a second option to verify their identity — Carolina Key. Duo is … Read more
Next semester, Tar Heels will have another place to go for in-person tech help. ITS is opening an ITS Service Desk location in the Frank Porter Graham Student Union. The new space will be on the lower level of the … Read more
Canvas use grows “We have 40% of courses using Canvas this Spring 2023 term,” said Thao Nghi Tu, learning technologies administrator with EdTech. That’s 1,402 courses, 1,543 instructors and 20,589 students using Canvas this semester. “I’m pretty happy about this … Read more
ITS Enterprise Applications has helped UNC Global’s International Student and Scholar Services (ISSS) office roll out a new immigration case management software to allow for electronic streamlined processing and enhance user experience and compliance. In November, Enterprise Applications and ISSS … Read more
More than 65 people attended the UNC Project and Change Management Community of Practice virtual conference on November 4. This was the first conference for the Community of Practice, which formed last year. Brenda Carpen, conference creator and founder of … Read more
In the first article in this two-part series, we explored the industry-wide move to a passwordless system. In this article, we’ll look at a future without passwords for UNC-Chapel Hill. October is Cybersecurity Awareness Month. All month long, ITS News … Read more
October is Cybersecurity Awareness Month. All month long, ITS News will highlight this year’s theme: See yourself in cyber. In this article, seeing yourself in cyber means understanding the cat and mouse game of cybersecurity and how you fit into … Read more
