Protecting email reputation Behind the scenes, ITS teams have worked for months to untangle decades of email settings at UNC. In addition to configuring DMARC on 160 UNC domains and subdomains, teams have identified technical changes that will further protect … Read more

In February, two major email providers, Gmail and Yahoo, will begin strengthening sender requirements to fight spam. Google will implement major changes on February 1 and Yahoo said changes will take effect sometime during the month. If you send bulk … Read more

Beginning January 4, ConnectCarolina will have a new look with a visually refreshed landing page at connectcarolina.unc.edu. The overall ConnectCarolina experience will remain the same. Three ITS teams collaborated to bring the new landing page to campus. Enterprise Applications, which … Read more

Next semester, Tar Heels will have another place to go for in-person tech help. ITS is opening an ITS Service Desk location in the Frank Porter Graham Student Union. The new space will be on the lower level of the … Read more

Starting later today, March 23, users will have a new experience when they visit UNC’s Help Portal. The Help Portal is one of the most-used UNC-Chapel Hill websites. In 2022, more than 175,000 records — chats, submitted incidents and other … Read more

Today, ITS Communications rolls out a new branding guide. The new ITS brand guide introduces ITS-specific colors, design elements and writing style while remaining strongly aligned with the University brand identity. Creating a cohesive look across ITS interfaces and services … Read more

Kim Vassiliadis, who has worked for ITS for seven years, has gained a new title: Director, Digital Experience & Communications. Effective as of April, Vassiliadis’ new title reflects the new responsibilities she gained with the ITS reorganization in July 2021 … Read more

Student worker Anne Claire Foreman, a valued member of ITS Communications’ small team, leaves ITS next week for an internship with a Raleigh public relations firm. Foreman, who will graduate in May 2021 from the Hussman School of Journalism & … Read more

Editor’s note: ITS Communications student workers reported and wrote this article. As the Spring semester wraps up today, we want to introduce you to and recognize three graduating student workers who have left their mark on ITS. Anthony Doban was … Read more

Kate Hash has been named ITS’ Assistant Vice Chancellor for Customer Experience & Engagement, effective March 16. Hash has served as Interim Assistant Vice Chancellor of User Support & Engagement since February 20, 2019, overseeing IT Service Management (including the … Read more

On July 18, UNC-Chapel Hill initiated the upgrade to LinkedIn Learning, an e-learning resource previously known as Lynda.com. The service offers the same e-learning resources as its predecessor, with a more intuitive and customizable interface. Led by Thao Nghi Tu … Read more