In the second post of a Getting to Know series about ITS Middleware Services, the Middleware team highlights eight of the group’s key service offerings, in the chart below. The series launched with Middleware Services Manager Patrick Casey, in a … Read more

In this Q&A, ITS Middleware Services Manager Patrick Casey explains what Middleware is, why the team has been growing and what the group is working on. This Q&A is the first of five posts in a Getting to Know series … Read more

If something’s weird and it doesn’t look good, who are you going to call? Well, if it’s IT weird, hopefully, you’re going to call 919-962-HELP. That’s true around the clock and around the calendar at UNC-Chapel Hill, including Christmas week. … Read more

On Thursday, October 27, Verizon Business will conduct maintenance on the University’s phone system, specifically to the two trunks that route traffic to and from all VoIP (Voice-over-Internet Protocol) phones on campus. The scheduled maintenance will occur sometime between 12:01 … Read more

What happens when two UNC universities with shared resources decide to both implement eduroam–and confuse your wireless configuration while they’re at it? In this case, staff of UNC-Chapel Hill Information Technology Services and at UNC-Asheville worked together to implement a … Read more

UNC-Chapel Hill Information Technology Services has continued its journey into server and storage virtualization with a next-generation virtualization infrastructure. ITS accomplished this by: 1. Realigning staff to better support the work load 2. Adopting automation strategies to create efficiencies 3. … Read more

Brian Fodrey, Assistant Dean for Information Technology, UNC-Chapel Hill School of Government, was one of 14 members of a campus committee that examined Carolina’s web-conferencing use and issued a report in February 2016. Made up of members from the University’s … Read more

On Cinco de Mayo, Information Technology Services retired the University’s mainframe computer, the environment that housed Carolina’s legacy student information, financial reporting and payroll systems. Mainframe used for more than 40 years The computer was used for large-scale computing for … Read more

Within UNC-Chapel Hill Information Technology Services’ Communication Technologies group, Transport Operations team members are always on the go. ITS Transport Operations is responsible for the installation and maintenance of transport cable on campus, which means all those types of lines … Read more

  Some 20,000 new phones later, Information Technology Services has nearly finished UNC-Chapel Hill’s transition to a Voice-over-Internet Protocol (VoIP) phone system. This effort replaced a 30-year-old technology and saved more than $2 million a year. Porting began in 2012 … Read more

Fiber is what enables us to communicate on campus. For many of us, that’s where our understanding of fiber-optic cable ends. Fiber, for the record, is what digital data travels through in the form of pulses of light. Essential, like … Read more

When the main power supply to the UNC-Chapel Hill campus fails, each campus building has a battery in a large, black box that automatically kicks in, preventing power blips and outages — at least as long as the juice in … Read more