There is a running joke that tech people always work in basements, so when the ITS Service Desk staff were told they would be moving from the lower level of one library to that of another, it seems unlikely it … Continued

When UNC CAUSE returns in a few weeks to its first full in-person event since 2019, ITS will have a strong showing among the conference speakers. Seven ITS staff members and three people who worked for the department in recent … Continued

In its multi-year project to migrate the University’s phone service to AT&T from Verizon, ITS completed its sixth and largest port on September 9. In this batch, the ITS project team migrated 5,828 phones across 55 buildings and 14 divisions.  … Continued

Today, ITS Communications rolls out a new branding guide. The new ITS brand guide introduces ITS-specific colors, design elements and writing style while remaining strongly aligned with the University brand identity. Creating a cohesive look across ITS interfaces and services … Continued

Anita Collins has led ITS’ Change Management team for 12 1/2 years. The Chapel Hill resident is a Certified Change Management Professional (CCMP).  “One of the things I love most about my job is that I learn something new every … Continued

You probably already know that UNC-Chapel Hill’s primary Wi-Fi network is eduroam, but how much do you know about eduroam or the other two Wi-Fi networks at UNC? 1. How do you pronounce eduroam? Say the “edu” like “education.” That’s … Continued

What do you see when you log in to ConnectCarolina? The answer depends, in part, on your role at the University.  You may see only information about you, like your paycheck and benefits information. Others at the University may need … Continued

The first line of the newest ITS Networking biannual report, chronicling the work done in the first half of 2022, sums it up: “projects, projects and more projects.” Ryan Turner, interim Director of Networking, said of the last six months, … Continued

Dave Scott joined ITS as Managed Desktop Services (MDS) Manager on May 31. We checked in with him to see how his first months on the job are going. What have you and your team been working on?  The MDS … Continued

Customer case study  Earlier this year, a collaboration between three members of the UNC-Chapel Hill Department of Chemistry and ITS Research Computing yielded interesting publishable findings. Pedro de Jesús Cruz, now Senior Research Scientist at Merck, was a Ph.D. candidate, … Continued

FindTime  Finding a time to meet that works for everyone is always a challenge. You’ve probably answered a meeting poll in the past, but did you know there’s one integrated with Outlook? And that it has extra features, like automatically … Continued

Lila Davidson has been a student worker for ITS Communications since March 2022. In this first-person piece, she discusses experiencing her first digital accessibility training with the Digital Accessibility Office, a unit housed within ITS. But first, a little more … Continued