Partnership marks 10 years of supporting instructors

July 24, 2019

ITS Teaching & Learning and the Center for Faculty Excellence are celebrating 10 years of working together to support instructors at UNC-Chapel Hill. Teaching & Learning and the Center for Faculty Excellence (CFE) have worked closely over the past decade … Continued

ServiceNow will empower users

July 19, 2019

The upcoming ServiceNow rollout will bring many changes at UNC-Chapel Hill, for ITS and all current Remedy users. ServiceNow will replace Remedy as the primary ticketing software for the University. ITS is adopting a new workflow in which all tickets … Continued

Lynda.com is now LinkedIn Learning

July 19, 2019

On July 18, UNC-Chapel Hill initiated the upgrade to LinkedIn Learning, an e-learning resource previously known as Lynda.com. The service offers the same e-learning resources as its predecessor, with a more intuitive and customizable interface. Led by Thao Nghi Tu … Continued

Digital Accessibility Office launches at ITS

July 18, 2019

UNC-Chapel Hill now has a Digital Accessibility Office that will offer training, consulting and assessment services to make digital platforms and materials more accessible at the University. The Digital Accessibility Office (DAO) launched July 1 as a four-person team within … Continued

ITS to launch new support portal on July 30

July 12, 2019

ITS will launch a new help.unc.edu and the underlying system used for support, called ServiceNow, on July 30. The new website and system will bring many benefits to users, including the ability to find answers faster with better knowledge articles, … Continued

ITS expands IP camera tech for Athletics

July 12, 2019

Internet protocol cameras have proven to be tremendously useful on Carolina’s athletic fields and courts.  Over the past three years, ITS has more than quadrupled the number of these internet protocol (IP) cameras deployed for UNC Athletics in its venues.  In 2016, the … Continued

ITS will roll out ServiceNow to replace Remedy

July 3, 2019

ITS is scheduled to launch ServiceNow, a platform for automating business and support processes, to various University organizations on July 30. The initial rollout is focused on users of Remedy, the current system for managing business and support processes, and … Continued

ITS holds cloud training

July 2, 2019

As use of cloud-based technology continues to grow, ITS is taking steps to ensure that campus IT leaders will be prepared to participate in this transformation. Toward that goal, ITS held cloud essentials training for four full days in June … Continued

ITS transforms Carolina’s security awareness training

June 28, 2019

The University’s security awareness training has received a complete transformation this year. Led by the Information Security Office at Information Technology Services, the training educates ITS employees on the importance of securing campus data. Soon, other campus groups can access … Continued

UNC-Chapel Hill to migrate to a new phone provider

June 25, 2019

This year, UNC-Chapel Hill will begin switching to a new phone system. The current voice services agreement expires in January 2024.   “Changing to a new phone system requires a lengthy ‘ramp-up’ period to build out the infrastructure, in addition to porting out phone lines … Continued

ITS joins partnership to advance cloud

June 21, 2019

Through ITS’ leadership, UNC-Chapel Hill has become a founding member of the RHEDcloud Foundation, along with 14 other universities and corporations. The nonprofit RHEDcloud Foundation launched in March to initiate the RHEDcloud Project, an open-source project for collaborating on cloud … Continued

ResNET builds gaming arena in Craige Hall

June 13, 2019

ITS ResNET is collaborating with more than a dozen campus organizations to bring a state-of-the-art gaming arena to Craige Hall this fall. Carolina Gaming Arena will provide students with high-end gaming equipment — from PC stations and gaming consoles to … Continued