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Student workers play key role at ITS Service Desk

October 13, 2022

Whether it’s reading a syllabus on Canvas, going to office hours on Zoom or writing an essay on Microsoft Word, UNC-Chapel Hill students use technology every day. They have many questions and need troubleshooting help for all that technology. Providing … Continued

Boost your mobile security with these tips

October 12, 2022

October is Cybersecurity Awareness Month. In this guest post, Jared Perdue, Information Security Specialist with the Information Security Office, shares how you can boost your mobile security. All month long, ITS News will highlight this year’s theme: See yourself in cyber. … Continued

ITS boosts Wi-Fi in three dorms over summer

October 10, 2022

When first-year students moved into Cobb, Ehringhaus and Craige dorms in mid-August, few likely gave their strong, stable wireless connection a second thought. The students expected it, just like water and electricity. “I just kind of assumed the Wi-Fi would … Continued

How ITS prepared Hasan Asadi for a career in cyber

October 3, 2022

October is Cybersecurity Awareness Month. All month long, ITS News will highlight this year’s theme: See yourself in cyber. In this article, seeing yourself in cyber means seeing the possibilities for careers in cybersecurity. To learn more about other ways … Continued

Single Sign-On changes coming October 19

September 30, 2022

On October 19, you will notice a change to Single Sign-On (SSO). While Single Sign-On may not be a familiar name, you use SSO — and your Onyen and password — to log into many campus systems, including ConnectCarolina and … Continued

Get to know your new phone: voicemail to email

September 27, 2022

Picture this: you’ve been trying to nail down some details for what feels like weeks, sending emails and playing phone tag. The good news is that you finally have a voicemail with all the details. The bad news is that … Continued

ITS completes largest phone port to date

September 16, 2022

In its multi-year project to migrate the University’s phone service to AT&T from Verizon, ITS completed its sixth and largest port on September 9. In this batch, the ITS project team migrated 5,828 phones across 55 buildings and 14 divisions.  … Continued

ITS soft launches internal branding guide

September 6, 2022

Today, ITS Communications rolls out a new branding guide. The new ITS brand guide introduces ITS-specific colors, design elements and writing style while remaining strongly aligned with the University brand identity. Creating a cohesive look across ITS interfaces and services … Continued