ITS rolls out video tool to assist coaches and players

January 15, 2016

  The Information Technology Services group that provides tech support to the Athletics Department has introduced new technology to the volleyball program that saves coaches several hours of work a day and strengthens teaching and learning. In September, ITS On … Continued

Within On Site Support, camaraderie abounds

December 29, 2015

  If you spend even a brief bit of time with these three members of the ITS On Site Support team, you’re quickly struck by their tremendous camaraderie and mutual admiration. Tech Support Analysts Leslie Kreizman and Mark Wampole have … Continued

On Site Support tackles most data recovery in-house

December 22, 2015

Information Technology Services On Site Support used to send hard disk drives and other disks that people considered “dead” to outside data recovery vendors. For trying to recover the data, those outside firms would charge the University $1,000 or more … Continued

Support is the name of the game for this ITS team

December 16, 2015

  It shouldn’t come as a surprise that support is at the core of this team within UNC-Chapel Hill Information Technology Services: the Internal Support team of On Site Support within User Support & Engagement. Sure, you’d expect that OSS … Continued

On Site Support serves about 3,000 customers

December 3, 2015

  Employees of one Information Technology Services group are as much a part of their customers’ sites as they are ITS. The dozen members of the On Site Support staff are embedded with the departments they serve, immersing themselves into … Continued

“Creepy” video PSA wins ITS’ cyber security contest

November 13, 2015

Creepy took the prize. In a contest promoting cyber security, UNC-Chapel Hill Information Technology Services has awarded the top prize to four University seniors who created a creepy video that warns against using geotags in social media. ITS created the … Continued

CTC Retreat delivered learning, networking, awards and fun

October 30, 2015

Carolina Technology Consultants’ annual Retreat and IT Awards on October 22 brought together a couple hundred of UNC-Chapel Hill’s information technology professionals for a day of learning, networking, recognizing outstanding achievement and celebrating the 20th anniversary of the campus network. … Continued

VoIP project moves into cleanup phase

September 21, 2015

With the completion of the 16th port on Friday, September 4, ITS has now moved into the second phase of the major, multi-year Voice-over-Internet Protocol project. For the past three years, the VoIP project has been all about changing out … Continued