The leader of the ITS Service Desk is retiring. Ingrid Camacho, whose last day is February 28, has worked for the Service Desk since it formed more than two decades ago. Camacho initially was hired as a contractor. In advance … Read more

Tech Support Specialist Leslie Kreizman, one of three ITS team members who support University administrators at more than 15 campus locations, is retiring at the end of this month. She has worked for ITS for more than two decades. Early … Read more

In its multi-year project to migrate University’s phone service to AT&T from Verizon, ITS has now moved about 7,000 phones over to the AT&T network and will soon port its largest batch of phones so far. ITS has 13,500 working … Read more

Carolina is marking two decades of requiring undergraduates to have laptops. Since UNC-Chapel Hill instituted that requirement in 2000, ITS’ Carolina Computing Initiative (CCI) has been helping students access laptops that meet University standards. The CCI program launched three years … Read more

Lee Hyde is the Program Director of ResNET, which is a unit within ITS Customer Experience & Engagement. At ResNET, he’s one of four full-time staff members, 46 student Residential Computing Consultants (RCCs) and 14 student Gaming Assistants. Hyde, who … Read more

The effort started as a simple request through help.unc.edu. The Office of Human Resources was seeking an automated process to collect and display messages of thanks on a special web page for Carolina’s Employee Appreciation Day. From ITS, Sheila Corcoran, … Read more