The Microsoft Surface is the official tablet for the National Football League, as the Microsoft marketing people promote on the website for the device. The Surface is convenient enough for NFL coaches and players to use on the sidelines, in … Read more

Information Technology Services On Site Support used to send hard disk drives and other disks that people considered “dead” to outside data recovery vendors. For trying to recover the data, those outside firms would charge the University $1,000 or more … Read more

In his job of supporting the technology needs of Undergraduate Admissions, Larry Heimer considers himself a generalist. Over at Jackson Hall, where recruiters work from the first floor and workers process applications from the basement, no two days are alike … Read more

  Employees of one Information Technology Services group are as much a part of their customers’ sites as they are ITS. The dozen members of the On Site Support staff are embedded with the departments they serve, immersing themselves into … Read more

The 2015 ITS Annual Report is an interactive, multimedia-rich publication designed for digital consumption. The report is the result of a collaboration between ITS and UNC Creative and utilizes the latest Adobe Digital Publishing Solutions. Known more commonly as DPS, … Read more

In addition to serving the technology needs of students living in UNC-Chapel Hill’s residence halls, ResNET provides IT support for the University’s Department of Housing and Residential Education, encompassing 45 full-time employees and 450 part-time employees spread out over 20 … Read more

Effective communication with users and the support of leadership are two keys for successful adoption of the Sensitive Information Remediation Project, better known as Project SIR. That’s what Eric Richardson, with IT Operations within the Kenan-Flagler Business School, explains in … Read more

As departments and groups across UNC-Chapel Hill gradually implement the year-old Sensitive Information Remediation Project, employees of these units also have come to rely on the peace of mind that the initiative delivers. Christopher Derickson, Assistant Provost and University Registrar, … Read more

Staff members at the UNC-Chapel Hill Office of Human Resources recognize the importance of assessing the sensitive information they have on their computers and deleting and/or securing that information. The Office of Human Resources also appreciates the tools that Information … Read more

Customer Case Study As UNC-Chapel Hill’s Microbiome Core Facility increasingly collects more sequencing data information from microbiomes, it requires more support from ITS Research Computing for data analysis and processing. The Client The Microbiome Core Facility within the UNC-Chapel Hill … Read more