On Site Support helps upgrade ticket ops technology

January 20, 2016

UNC-Chapel Hill’s Athletics Department has improved efficiency, data security and customer service within its ticket operations with help from Information Technology Services. ITS On Site Support Athletics, the group that supports the department’s technology needs, has deployed a variety of … Continued

ITS rolls out video tool to assist coaches and players

January 15, 2016

  The Information Technology Services group that provides tech support to the Athletics Department has introduced new technology to the volleyball program that saves coaches several hours of work a day and strengthens teaching and learning. In September, ITS On … Continued

On Site Support deploys Microsoft Surface

January 12, 2016

The Microsoft Surface is the official tablet for the National Football League, as the Microsoft marketing people promote on the website for the device. The Surface is convenient enough for NFL coaches and players to use on the sidelines, in … Continued

On Site Support tackles most data recovery in-house

December 22, 2015

Information Technology Services On Site Support used to send hard disk drives and other disks that people considered “dead” to outside data recovery vendors. For trying to recover the data, those outside firms would charge the University $1,000 or more … Continued

Admissions tech support is fun because no two days are alike

December 10, 2015

In his job of supporting the technology needs of Undergraduate Admissions, Larry Heimer considers himself a generalist. Over at Jackson Hall, where recruiters work from the first floor and workers process applications from the basement, no two days are alike … Continued

On Site Support serves about 3,000 customers

December 3, 2015

  Employees of one Information Technology Services group are as much a part of their customers’ sites as they are ITS. The dozen members of the On Site Support staff are embedded with the departments they serve, immersing themselves into … Continued

ResNET provides IT support to Housing department

September 15, 2015

In addition to serving the technology needs of students living in UNC-Chapel Hill’s residence halls, ResNET provides IT support for the University’s Department of Housing and Residential Education, encompassing 45 full-time employees and 450 part-time employees spread out over 20 … Continued

Customer case study: University Registrar talks about Project SIR

September 4, 2015

As departments and groups across UNC-Chapel Hill gradually implement the year-old Sensitive Information Remediation Project, employees of these units also have come to rely on the peace of mind that the initiative delivers. Christopher Derickson, Assistant Provost and University Registrar, … Continued

Microbiome Core Facility relies on Research Computing expertise

March 17, 2015

Customer Case Study As UNC-Chapel Hill’s Microbiome Core Facility increasingly collects more sequencing data information from microbiomes, it requires more support from ITS Research Computing for data analysis and processing. The Client The Microbiome Core Facility within the UNC-Chapel Hill … Continued