Most everyone at Carolina knows of the ITS Service Desk. What typically comes to mind is using walk-in, chat, phone or online tickets to request service for universal, straightforward things like password resets and software installations. But there’s another Service … Read more

What is the ITS Service Desk, and more specifically, Tier 2? The ITS Service Desk provides support for students, staff and faculty, serving as the front door for technical requests across campus. When campus members need more advanced support, Tier … Read more

What is the ITS Service Desk, and more specifically, Tier 1? The ITS Service Desk is more than just a help desk; it’s the front door for technical requests across campus, providing students, faculty and staff with the support they … Read more