Editor’s note: We sat down with Kate Hash, Assistant Vice Chancellor for Customer Experience & Engagement, at least virtually, over Zoom, to ask her how her ITS units have adjusted to serving customers’ needs via remote locations. Q: How has … Read more

ITS and Facilities Services have installed new air conditioner units in the ITS Manning data center to reduce the center’s carbon footprint. Over one week in January, ITS led the effort to replace 16 fans – from energy-wasting belt fans to … Read more

As of January 1, ITS is no longer in the printing business. ITS transferred its legacy printing service, which ITS or its predecessor entities had provided for more than half a century, over to UNC Print Stop. The campus’ leading … Read more

ITS Digital Services is preparing for a possible transition of hosting its web services from local servers to a cloud environment. The services that could transition to the cloud include web.unc.edu, sites.unc.edu and the University’s homepage (unc.edu). These WordPress services … Read more

ITS Digital Services is managing the volume of web.unc.edu sites to ensure only updated, accurate information is found on University sites. Web.unc.edu is a web publishing service that enables campus individuals to create their own website. The widespread availability of … Read more

ITS Digital Services has created and is piloting a new WordPress theme modeled after the redesigned unc.edu website. The UNC Modular Theme is for official University departments. The redesigned unc.edu website launched in February 2018. Representatives with several University departments … Read more

Customer Case Study Kathryn Gunn is a post-doctoral researcher in the Neher Lab of the Biochemistry and Biophysics Department within the UNC-Chapel Hill School of Medicine. She is a new client of ITS Research Computing. The Client The Neher Lab … Read more

ResNET, in collaboration with Carolina Housing, has enabled students living on campus to stream cable channels from their mobile devices with the implementation of Stream2. Stream2 allows on-campus residents to stream 80 cable channels from their mobile devices and record … Read more

The upcoming ServiceNow rollout will bring many changes at UNC-Chapel Hill, for ITS and all current Remedy users. ServiceNow will replace Remedy as the primary ticketing software for the University. ITS is adopting a new workflow in which all tickets … Read more

ITS will launch a new help.unc.edu and the underlying system used for support, called ServiceNow, on July 30. The new website and system will bring many benefits to users, including the ability to find answers faster with better knowledge articles, … Read more

Through ITS’ leadership, UNC-Chapel Hill has become a founding member of the RHEDcloud Foundation, along with 14 other universities and corporations. The nonprofit RHEDcloud Foundation launched in March to initiate the RHEDcloud Project, an open-source project for collaborating on cloud … Read more

ITS ResNET is collaborating with more than a dozen campus organizations to bring a state-of-the-art gaming arena to Craige Hall this fall. Carolina Gaming Arena will provide students with high-end gaming equipment — from PC stations and gaming consoles to … Read more