UNC Old Well and flowersInformation Technology Services is charged to move forward on our path of innovation and service as we support the University’s educational mission and meet the technology needs of our campus customers. To coordinate ITS initiatives, the Office of the CIO plans high-level, long-term organizational goals, strategic direction, performance management and process management, as well as addressing day-to-day operational concerns like resource management, operational planning and strategy alignment.

Office of the CIO Focus Areas

IT Governance

IT governance provides processes and structures that specify how decisions are made, implemented and managed. The IT governance initiative will determine the role of Information Technology (IT) at UNC-Chapel Hill. This includes how IT is to be used and how decisions are to be made on infrastructure strategies and IT architecture. IT governance will also specify business application needs and prioritize IT investment.

The Information Technology Executive Steering Committee (ITESC) oversees the IT governance structure and processes for UNC-Chapel Hill as well as the activities of the governance coordinating committees.

IT governance provides processes and structures that specify for all campus IT:

  • Who makes decisions pertaining to goals, policies, investment, infrastructure and architectures
  • Who provides input and analyzes issues
  • Who is held responsible and accountable
  • Who settles disputes
  • How decisions are made, implemented and managed

Advantages of IT governance include putting into place processes and structures that have been designed and implemented with assigned responsibility and accountabilty. IT governance structures are flexible and can adapt to meet changing conditions. Successful IT Governance processes are fair, open and timely. The IT governance intiative allows the served community to understand and trust the governance structure.


Our communications group designs, develops and distributes ITS-related communications and marketing materials. This group also coordinates interviews with internal and external members of the media and collaborates across the campus technology community.

Digital Services

Digital Services works to advance the University’s academic mission and strategic goals by providing design, development and content-management solutions to campus customers and units. The group supports websites, applications and services such as the University’s homepage, the campus events calendar, m.unc.edu (mobile application), and provides web support for key divisions, departments and schools.

Digital Services also aims to create, administer and support a collaborative approach to delivering web-based services and solutions to campus by offering web.unc.edu, a “self-service” web-publishing service provided at no charge. Web.unc.edu powers more than 10,000 websites for research labs, centers, institutes, classroom projects, student groups and campus units. All websites are hosted on enterprise-level hardware and supported by ITS.

Our Team

J. Michael Barker, Ph.D.
Vice Chancellor for Information Technology and Chief Information Officer

Kate Hash
Assistant Vice Chancellor for Customer Experience & Engagement