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Beginning on February 15, ConnectCarolina will require 2-Step Verification when accessing the student financial portion of ConnectCarolina. This includes student bill pay and direct deposit account access. 

2-Step Verification

How 2-Step Will Change Your ConnectCarolina Experience

How you log in to ConnectCarolina will not change – how your access student financial information within ConnectCarolina will change. When you click to access that portion of ConnectCarolina you will: 

  • Be prompted with a button to “Verify with 2-Step.” 
  • Receive a code or notification to your phone via text, mobile app or voice call to confirm your access request. 

Get Started with 2-Step

While you will not see 2-Step prompts in ConnectCarolina until February 15, now is the time to get prepared! Visit and click on “2-Step Management for Duo.” The registration process takes just 10 minutes. You will need to have your mobile device and PID available. We recommend downloading the DUO Security app from your phone’s app store for the smoothest 2-Step experience.  For step-by-step instructions visit the How to Started tab on this help document: 

Why We are Making the Change

Across the country, college and universities are dealing with an increase in phishing attempts on faculty, staff and students. In some cases, phishers have successfully used student credentials to change direct deposit and other important financial account information. At UNC, we are taking a proactive approach to prevent incidents such as these. 

With 2-Step Verification, you’ll protect your account with something you know (your password) and something you have (your phone). Even if a bad guy hacks through your password layer, he’ll still need your phone or other second verification method to get into your account information. 

MegaphoneNeed Assistance?

If you need assistance, please do not hesitate to visit to chat with a support representative or call the ITS Service Desk at 919-962-HELP.  

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