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Dear Carolina Community,

Welcome – and welcome back – to all of our students, faculty and staff members. At the beginning of each semester, I like to send a note to remind our community of the many IT resources available to them on campus. These are great sites and resources to bookmark for use throughout the year.

Tech assistance and support:

  • Visit to search for and find answers to common tech questions. Need more help? Chat live with one of our support specialists or submit a help ticket online. You can always call 919.962.HELP for assistance.
  • Walk-in support is available at the Undergraduate Library and SASB North building. Find the service schedule here:
  • Keep your computer safe. Often after time away, laptops return with viruses or other issues. This help document provides tips for how to tell if your computer may have a virus and what to do if you suspect trouble:
  • Live in a residence hall on campus? Get your laptop ready for the new semester and free of viruses it may have picked up at home. Submit a help ticket to meet with an RCC and/or visit one of ResNET’s Tech Tune-Up events in the residence halls.
  • For a complete list of ITS services, visit

Resources available to campus:

  • is free for faculty, staff and students and offers thousands of courses on topics from mobile app development to design to photography.
  • Software tutorials, Microsoft IT Academy, SAS e-Learning and more are all available by visiting

Get better connected:

Finally, you have probably noticed something a little different about this email: it has hyperlinks, bullets and other formatting. Starting today, ITS is pleased to offer an improved mass email tool to campus. Going forward, expect to receive more emails like this one from leaders and groups around campus.

Again, welcome back to campus, and best wishes for a great New Year and Spring semester.


Chris Kielt, Vice Chancellor for Information Technology and Chief Information Officer

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