At the UNC-Chapel Hill center, two employees from separate ITS units work closely with one another and with the continuing education conference center, including providing the Friday Center with vital insight about business processes.
Susan Lambert, Tech Support Specialist with ITS On Site Support, has been the face of ITS at the Friday Center since 1998. Only two full-time Friday Center employees have worked there longer than Lambert. Lambert provides IT support to 64 users, 128 computers and 48 printers at the Friday Center. She has helped with the facility’s conversion to Voice-over-Internet-Protocol and the center’s use of Identity Finder, the application within ITS’ Sensitive Information Remediation Project, better known as Project SIR.
Cynthia O’Daniel, Applications Analyst with ITS Enterprise Applications, became the second face of ITS at the Friday Center in 2003. O’Daniel helps center staff manage their data with software and Web applications. She supports the center’s credit programs for part-time students, professional development, the conference center and the business office.
Lambert and O’Daniel work closely with and rely on one another as the only on-site representatives of their respective ITS units. They find it helpful to bounce ideas off one another and solve problems together. In striving to meet the needs of shared customers, their work overlaps, O’Daniel said.
One project they’re both involved with is digital signage that the Friday Center is purchasing for its lobby. It is expected to be in place by the end of the year.
“It takes both of us,” Lambert said. “I think we definitely complement each other’s skill sets.”