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US&E Statistics

Computer Repair Center (CRC)

• Remedy Requests YTY Comparison
• Annual Warranty Repairs
• Annual Insurance Repairs

Customer Feedback

• Survey Results
• Customer Feedback Survey Form

Helpdesk (ITRC)

• Resolution Rates - Monthly
• Requests by Point of Contact - Monthly
• Walk-in Requests by Location - Monthly
• Total Requests for Service - Yearly
• Requests by Point of Contact - Yearly

On-Site Technical Support

• Supported Customers & No. of Service Calls

Remedy Services

Inside US&E

• Staff
• Statistics

Links

• Carolina Computing Initiative (CCI)
• ITS Help Options
• Read the UNC IT Support List