Customer Service Initiative

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The ITS Core Values serve as our foundation for exemplary service to the University community. Over a period of months, the CSI Core Values Subcommittee conducted interviews and surveyed staff across ITS to determine what values supported excellent customer service both within ITS and externally.

The responses received by the CSI clearly provided a common theme and the core values were introduced to ITS in October 2011.

Thanks to all ITS staff who contributed their time and talent to this campaign.


The Customer Service Initiative (CSI) is comprised of ITS employees from all units and levels. The committee is tasked with developing a grass roots customer service initiative to be delivered to all of ITS. The committee will define, design and deliver the customer service initiative with the goal to instill ITS staff with a unified and positive service model.

Our pledge: To provide positive and dependable service to our customers.

Areas of focus

  • Core Values & Code of Ethics
  • Staff & Organizational Investment
  • Implementation Strategy
  • Materials Development
  • Training
  • Metrics Development & Data Collection
  • Review & Enhancement

Committee Membership

Communication Technologies

  • Cheri Beasley
  • Todd Lane

Enterprise Applications

  • Anita Collins
  • Candy Davies
  • Julie Dockens

Finance and Administration

  • Lisa Lipscomb

Information Security

  • Tim Cline

Infrastructure and Operations

  • Ethan Kromhout
  • Shelley Simpson
  • Carlos Webb
  • Ray DeCristofaro
  • Hiawatha Demby

Office of the CIO

  • Kathy Kyzer

User Support and Engagement

  • Sharon Glover
  • Matt Howell
  • Efrain Santiago
  • Brett Vasu
  • Chris Williams
  • Paul Wolff

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