Support and Training

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IT technical support is available to the UNC-Chapel Hill community 24 hours a day, 365 days a year. Simply call (919) 962-HELP, or choose an option below.


    The ITS Knowledge Base contains thousands of helpful documents. Find answers to technical issues as well as how-to guides, best practices, tips, training documents and more.
  • Submit/Update a Web Request for Help
    Submit a new help request, check or update existing open requests and review resolved or closed requests. Our goal is to assign your request to the appropriate group within 30 minutes.
  • Online Chat
    Use our Online Chat service to chat live with a technical support person. This service can also allow the use of desktop streaming, where the support person, with your permission, can access your desktop to assist you with your problem.



  • is a UNC Chapel Hill licensed online video-training library that has more than 2,400 software, career development, and technology training titles that you can access from anywhere using an internet browser and your Onyen login.
  • Microsoft IT Academy
    Microsoft IT Academy Program allows you to improve your skills with self-paced, interactive, and engaging online training.
  • Sakai
    There are many opportunities to learn about Sakai ranging from instructor-led group workshops to on-demand videos and printed guides.
  • LearnIT
    ITS LearnIT offers opportunities for faculty, staff, and students to learn about the use of information technology (IT) to increase productivity and to engage in discussions about technology’s role and impact on the University mission.
  • Software Tutorials