Wireless Network

Service Description


Wireless Local Area Network (WLAN) service provides user mobility within an office building to UNC-Chapel Hill students, staff, faculty and authorized visitors access to the internet. WLAN service is an extension of the Local Area Network, which includes IEEE 802.11 wireless access points (APs) and their communication with wireless Network Interface Cards (NICs) in laptops and other devices. ITS provides the design, implementation, monitoring and management of the WLAN infrastructure.

Wireless is a shared technology and offers no guarantees for consistent bandwidth or performance. During the design phase, ITS will determine access-point locations based on coverage and device counts that enable optimum speed and access.

Users/Customers

Most windows and apple operating systems are supported. We do disable lower data rates which can adversely affect older outdated devices. We strongly suggest purchasing wireless NICs that support the 5 gigahertz spectrum.

Service Provisioning
  • Report any issues related to connectivity or issues through the Service Desk (see contact information below)
Supported Environment/Services
  • Most Windows and Apple operating systems are supported.
  • We do disable lower data rates which can adversely affect older outdated devices.
  • We strongly suggest purchasing wireless NICs that support the 5 gigahertz spectrum.
Generally no cost to customers. The cost of network infrastructure for new buildings and renovations are not part of the core rate model, and expenses are incurred by the department through the communication reserves line items in the building construction budget