Virtualized Applications (Citrix)

Service Description


  • Virtualized Application Service (Citrix XenDesktop)
  • Virtualized Desktop Service (Citrix XenDesktop)
  • Appsense Profile Management Service (optional)
  • ITS will provide Citrix infrastructure (load balancer, Citrix controllers, Citrix Database, AppSense Profile management server, etc.) except compute resources for Application or Desktop workloads.
Users/Customers

Departmental Technical Support Staff and/or Service Desk Staff

Service Provisioning

Request a consultation via a ticket to http://help.unc.edu/servicedesk/.

Supported Environment/Services

Any vendor supported Windows, Linux or Mac OS. Also has support for mobile devices.

  • No cost to customers for Citrix Infrastructure described above as in-scope Citrix Licensing (calculated as concurrent usage)
  • ~$400/one time - ITS picks up annual maintenance costs.
  • Microsoft Remote Desktop Service (RDS) Licensing (calculated as concurrent usage over 90 day period) - $20/user one-time - ITS picks up annual maintenance.
  • Optional Appsense Licensing (concurrent license) $120/concurrent user, ITS picks up annual maintenance Cost of compute respources associated with Desktop or Application Servers are the responsibility of the customer.