Service Management Application (Remedy)

Service Description


The ITSM services team supports UNC-Chapel Hill faculty, staff and students in their use of the Remedy Action Request System. The system's customized applications enable campus technical professionals to access a centralized database to communicate, document, track and resolve service requests. The group provides technical support, user training, documentation, reporting and workflow management for the applications.

Customized applications include:
-UNC-Request for Service (RFS)
-Computer Repair Center (CRC) application
-Group Information (GI)
-Online Help Request (OLHR) application

Users/Customers

ITRC & Campus Faculty, Staff, and Students of UNC Chapel Hill & UNC Fayetteville State University.

Service Provisioning

Information on acquiring the service is available at http://help.unc.edu/help/remedy-services/.

Supported Environment/Services

Remedy has four environments:

  • Development
  • Test
  • Support
  • Production
The pricing for a Remedy License includes the first year of Maintenance. The following items are available for order through ConnectCarolina ePro:
  • Remedy FTE New User License $591.50
  • Remedy Student New User License $147.88
  • Remedy FTE License Annual Maintenance $105.00
  • Remedy Student License Annual Maintenance $26.00
  • Purchasers will go to the ConnectCarolina ePro system at https://connectcarolina.unc.edu/ to order the software license and maintenance.
    • Every new license will be sold with Annual Maintenance. The University’s Remedy Annual Maintenance is renewed July 1 of each year and runs until June 30th of the next year.
    • Contact the ITSM Team to request additional information by sending an email to remedy-admin@unc.edu or by contacting the ITS Help Desk at 919-962-HELP.
    • Additional cost information for this service can be found on https://software.sites.unc.edu/software/remedy/.