ITS Service Desk

Service Description


The ITS Service Desk provides technical and customer support to UNC-Chapel Hill students, faculty and staff as a single point of contact. Customers can access services via phone, live chat, walk-in, web and social media engagement.

Users/Customers

Students, faculty, staff, retirees, prospective students, parents and University affiliates. Walk-In Services is intended to support students, faculty, and staff with their personal and institutional technical support needs at our Undergraduate Library and SASB locations.

Service Provisioning

https://help.unc.edu/servicedesk

Supported Environment/Services
  • All ITS applications and services
  • CCI Software and Hardware
  • ConnectCarolina – Campus Solutions
  • Current versions of Microsoft and Macintosh operating systems
  • We may have to refer the request to another campus unit

Support for other operating systems, applications, services, and environments are provided on a best-efforts basis. For information or help please go to https://help.unc.edu.

No cost to customer.