Learning Space, Conference Room, and Video Conference Room Design
The Learning Space and Conference Room Service provides design support for all campus departments for conference rooms and general purpose classrooms (GPCs). The service consists of consulting expertise for standard specifications for equipment/technology for any type of room (conference room, seminar room, departmental classroom, office), as well as project work with Facilities and/or other construction groups to provide drawings/information as needed. Staff will assist with Project Management from design to installation until a room is complete including training customers on use of technology. Staff work closely with room technology companies on state contracts for more complex scope and room requirements on behalf of clients. Upon completion of installation of room technology, ITS will provide support for the room for an annual fee (TBD based on the level of support needed and equipment installed).
Our services are used by faculty, staff, and anyone affiliated with UNC.
To engage with us for this service, you can submit a Remedy ticket or email email@example.com.
Technical Support Contact Information
Classroom Hotline: Phone (919-962-6702) support Mon-Fri 8am-5pm.
Email help requests: firstname.lastname@example.org
SLA Response Times
We always attempt to have no actual down time for any space we support after completion.
Remedy response times:
- Critical: 15 minutes, 24 x 7
- Important: 2 hours, 8am-5pm, Mon-Fri
- General: 24 business hours, 8am-5pm Mon-Fri
Respond to clients initial service requests within 2 business days and customer satisfaction surveys.
Service Metrics / Service Goal metrics
Customer satisfaction: 4-5
Initial responses to clients within 2 days: 100%
Hours Of Operation
We encourage departments to get in touch with us as early as possible for the design process (if it's new construction) so we can work closely with construction manager.
Out of Scope
During initial meetings with clients, we may deem a project to be out of our scope of knowledge or too complex. If that occurs, we will refer the client to an outside AV company who is better equipped to deal with large scale projects.