Service Management Reporting (Jaspersoft)

Service Description


The ITSM services team supports UNC-Chapel Hill faculty and staff in their use of JasperSoft Reporting solely for the Remedy Action Request System. The JasperSoft service provides a menu of standardized reports geared towards measuring Remedy customer service level agreements. The ITSM team provides technical support, training and documentation for the standard reports.

Customized applications include:
-UNC-Request for Service (RFS)
-Computer Repair Center (CRC)
-Survey application
-Online Help Request (OLHR) application

Users/Customers

All Remedy licensed users within ITS and UNC campus departments

Service Provisioning
  • Ensure managed hosts meet standards established by ITS policies, including acceptable use and security mandates.
  • Maintain compliance with all JasperSoft software licensing requirements.
  • Effectively and efficiently deploy applications, software patches and updates.
  • Advise customers on using standard best practice reports, networking or information technology best practices, policies, or requirements.
  • Establish real time monitoring of service performance, compliance and inventory.
Supported Environment/Services

Not Applicable.

There is no cost associated with accessing the JasperSoft Reports for Remedy Licensed customers.