Managed IT and Desktop Support Services

Service Description


Managed Desktop Services (MDS) provides professional, efficient, customer-centered onsite and remote IT support with an emphasis on security and reliability. MDS provides flexible and reliable enterprise-level technology support while minimizing departmental overhead expenses.

MDS provides all aspects of desktop and user-centered computing support for faculty, staff and administrators. Within this scope, MDS not only provides ‘fixers’ for technical support needs; we provide consultative services to aid in customers' use or adoption of existing and new technologies to best suit their needs to advance UNC-Chapel Hill and department goals.

MDS also is customers' liaison for other ITS needs outside of the scope or expertise of Managed Desktop Services. Out-of-scope services may relate to infrastructure, networking (behind the wall), Campus Managed Print Services, personally-owned devices and telephony.

Users/Customers

UNC-Chapel Hill faculty and staff

Service Provisioning

Departments wishing to receive IT support services from Managed Desktop Services should send an email inquiry to mds@unc.edu to discuss service needs, arrangements and payment for services provided. Once MDS and the departmental representative have finalized a service agreement, any faculty or staff member in the department may request IT support services by submitting a request for service to MDS through established channels.

Supported Environment/Services

MDS supports UNC-owned personal computing equipment utilized for the advancement of UNC and department goals.

MDS bills for time spent in service of a request in half hour increments at the current and approved Interdepartmental Fee of $48 per hour (http://finance.unc.edu/about/finance-committees). Each service request will be billed to the requesting department individually when the service request has been completed.