Enterprise Monitoring

Service Description


The ITS Operations Center (OPS Center) is responsible for minimizing downtime for the University's communications networks and the services supported by them. This technological backbone is increasingly critical to UNC-Chapel Hill’s educational and research initiatives. The OPS Center, which also is known as the Operations, Network and Security Operations Center, is staffed by technical professionals 24 hours a day, 365 days a year, regardless of any University closure.  

  • Monitors and ensures the reliability and security of campus data communications and services at all times
  • Assists the campus community in receiving emergency alert communications
  • Monitors all network components to detect failures and degraded performance
  • Monitors network traffic for security events and malicious traffic
  • Assists in coordinating professional and timely resolution of network and security problems
Users/Customers

All of UNC, such as Pharmacy, Med-School, Dentistry, School of Education, Athletics, Law School, and such affiliates as GA, MCNC, Alumni, Development Office and UNC-TV.

Service Provisioning

ITS Enterprise monitoring group email: ITS Enterprise Monitoring .

Supported Environment/Services

Environments and services such as but not limited to, data centers, servers,building hardware,campus departments who request our service.

  • Open platforms, supporting AIX, FreeBSD, HP-UX, Linux, NetBSD, OpenBSD, Solaris and Windows servers, Citrix XenServer, Cisco UCS, and VMware hypervisors.
  • Extensive scripting and mathematical algorithms.
  • Interfaces with multiple notification systems, including e-mail, text messages and Remedy tickets.
  • Extensive use in Cujo, Spectrum, Zabbix , Console, Netsite, Alert Carolina, UNC Cable TV, Police Scanner, National Weather Service, Cybermation, Security logs, Splunk, and Zenoss.
  • Monitor all network components to detect failures and degraded performance.
  • Monitor network traffic for security events and malicious traffic.
  • Monitor service disk and CPU utilization, load, number of jobs, and other parameters that indicate system performance.
  • Assist in coordinating professional and timely resolution of network and security problems.
No cost to our customers.