Computer Repair Center

Service Description


The Computer Repair Center provides computer hardware repair services for Apple, Dell, and Lenovo Think branded desktops, laptops, and monitors under the manufacturers' warranty terms of service. Additionally, the Computer Repair Center provides out-of-warranty computer hardware repair services for these same computer models for a fee.

The Computer Repair Center does not provide computer repair services for any hardware other than Apple, Dell, and Lenovo Think branded desktops, laptops, and monitors with the exception of out-of-warranty HP printers.

Users/Customers

Current faculty, staff and students at UNC Chapel Hill can access the services provided by the Computer Repair Center.

Service Provisioning

There are four ways that customers can submit a request for computer repair service to the Computer Repair Center (valid ONYEN and/or UNC affiliation required):

Supported Environment/Services

The Computer Repair Center provides computer hardware repair services for Apple, Dell, and Lenovo Think branded desktops, laptops, and monitors under the manufacturer’s warranty terms of service. Additionally, we provided out-of-warranty computer hardware repair services for these same computer models for a fee. The computer repair center does not provide computer repair services for any hardware other than Apple, Dell, and Lenovo Think branded desktops, laptops, and monitors with the exception of out-of-warranty HP printers.

There is no cost to the customer for computer hardware repairs performed under the terms of the manufacturer’s warranty coverage. The cost to the customer for computer hardware repair service performed under the terms of Lenovo’s Accidental Damage coverage or Safeware provided insurance coverage is $100 per incident. For any other out-of-warranty computer hardware repairs the customer will be charged in half hour increments for the time that the Computer Repair Center staff spends in diagnosing the issue, researching repair options, and executing the agreed upon repair. The current and approved Interdepartmental Fee for the computer repair services is $48 per hour. Additionally, the customer will be responsible for all parts costs and processing charges associated with obtaining the needed replacement parts.