Business Systems Help Desk (ConnectCarolina and InfoPorte)

Service Description


The ITS Business Systems Help Desk provides the UNC-Chapel Hill community with a centralized point of contact for technology questions and process guidelines for the University administrative systems. The Help Desk supports University faculty, staff and students.

  • ConnectCarolina HR/Payroll/Finance system (PeopleSoft)
    • Accounts Payable
    • General Ledger
    • ePar Issues
    • HR Employee Job
    • Legacy Finance Apps
    • Purchasing
    • Reporting
    • Security/Access
  • InfoPorte Reporting system
  • Law Logix I9 system
  • PeopleAdmin Recruitment and Applicant Management system
Users/Customers

Support at the ITS Business Systems Help Desk can be used by students, faculty, staff, retirees, and UNC-CH System affiliates.

Service Provisioning

Call 962-HELP (4357)

  • Select option 2 for Finance
  • Select option 3 for HR
  • Select option 4 for InfoPorte

Web Submit: http://help.unc.edu/help/olhr/

Supported Environment/Services

University owned computers, laptops and mobile service.

No cost to customer.