Websites and Web Content Management

Service Description

ITS, in partnership with the Office of Arts and Sciences Information Services, offers a flexible, easy-to-use web publishing platform built on WordPress. The service aims to meet a wide range of needs, including "turnkey" self-serve sites as well as enterprise-level sites and web-based functionality. This two-pronged approach includes:

  • Self-serve (Web.unc.edu) - Hosts thousands of sites for students, faculty, staff, researchers, centers, campus units, etc.
  • Enterprise (Sites.unc.edu) - Hosts the University's homepage and websites for schools, departments, divisions, and enterprise-level customers.

Service Goals

  • Simple, turnkey web publishing (Web.unc.edu)
  • Professional, enterprise-level infrastructure and hosting
  • Secure, monitored systems and applications
  • Flexible, scalable, modern, and easy-to-use
  • Official, UNC-branded themes and assets
  • Documentation and technical support including web-based forum

Hours of Availability

The website hosting/content management service is available to customers 24 x 7, excluding planned outages, maintenance windows and unavoidable events (more information available below).

  • Consulting and project work is available Monday – Friday, 8:00 A.M. – 5:00 P.M.
  • Support is available for enterprise web service (sites.unc.edu customers) per the Remedy tiered schedule:
    • Critical: 24x7, 15 minute response
    • Important: 8:00 A.M. – 5:00 P.M., Monday – Friday, four hour response time
    • General: 8:00 A.M. – 5:00 P.M., Monday – Friday, two day response time

Customer

Faculty, staff, students, and campus units

Customer Responsibilities

The website hosting/content management service is available to customers 24 x 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for planned changes that have gone through the ITS Change Management Process. In addition to the Standard ITS Maintenance Windows, site-specific and service-specific changes may be coordinated with customers at non-standard times.

Support available for web.unc.edu customers in the following ways:

How Do We Charge

  • No charge for websites created and run on the web.unc.edu platform.
  • Custom web design, development, and consulting services may be available at costs established by University Budget Committee.

How To Request More Information On Or Request The Service

Contact Billy Hylton at billy_hylton[at]unc.edu or webdotunc[at]groups.unc.edu. Additional information available at http://webservices.unc.edu.