Service DescriptionA Uniform Call Distribution (UCD) system provides equitable distribution of incoming calls to the next available agent's line. A UCD provides call queuing with queue announcements and music on hold if requested. UCD provides historical call statistics that are coordinated in advance with the local Telco provider, at&t. UCD more equitably distributes and manages calls as opposed to a simple line hunt, or rollover, which simply hunts from the first line to the last for availability.
Hours of AvailabilityIn-service and emergency support: 24 hours a day – 7 days a week (subject to periodic scheduled downtime for system maintenance and repair) New service provisioning: Monday through Friday – Normal University working hours (excluding observed holidays)
All UNC-CH faculty and staff