Services and Systems Monitoring

Service Description

Monitoring and alerting on the health of the core campus IT services delivered or managed by ITS. This includes:

• Monitoring and alerting/notification for all network components to detect failures and degraded performance.
• Monitoring of network traffic for security events and malicious traffic.
• Facilitating stolen laptop tracking

Services being monitored include:

• Email
• Network availability
• Blackboard
• UNC web services
• Remedy

Hours of Availability

24x7x365

Customer

All Faculty, Staff and Students.

Customer Responsibilities

None

How Do We Charge

There is no charge to customers.

How To Request More Information On Or Request The Service

Remedy group name: ITS-CONTROL-CENTER For additional information, please visit http://control-center.unc.edu.