Information services

Service Description

This service is provided by the UNC Operators (919-962-2211) who are responsible for routing calls from campus, state and national callers to all departments, schools and centers at UNC-Chapel Hill. Each operator workstation is equipped with T-Metrics software that accesses a campus phone directory database (updated daily by ITS Telecommunications).

During business hours, Operators answer each call and either provides the information requested, and/or route the call directly to the corresponding University unit. All calls are tracked as to length and time of call for customer service performance reviews.

Call categories include, but are not limited to:

  • Directory Assistance
  • Event Information and Conferences
  • Meet-Me conference call scheduling
  • Performance and event schedules
  • Campus and local transit
  • Emergency notification/information

Hours of Availability

Normal Business Hours (excluding University holidays)
Monday – Friday 7:30 a.m. to 5:30 p.m.
Saturday 8:00 a.m. to 1:00 p.m.

Summer Hours (June – August)
Monday –Friday 7:30 a.m. to 5:00 p.m.
No Saturday service

Customer

Anyone contacting the University for information/directory assistance.

Customer Responsibilities

Call 919-962-2211 or “0” from an on-campus phone.

How Do We Charge

There is no charge. State funds support this service.

How To Request More Information On Or Request The Service

Please contact 919-962-2211 or visit its.unc.edu/Support/universityoperators.