ConnectCarolina Campus Solutions Support Services

Service Description

ConnectCarolina Campus Solutions provides applications development and support services that support the student lifecycle processes and on-demand reporting for the university. All schools and departments participate in ConnectCarolina. Services provided by Campus Solutions include graduate and undergraduate admissions, student records and registration, academic advisement, financial aid, and student financials – all in support of diplomas awarded for-credit. Applications services in support of the student lifecycle process include:
  • Undergraduate admissions
  • Graduate and professional schools admissions
  • Student registration
  • Course catalog and schedule
  • Academic Advisement
  • Financial Aid
  • Student Financials
  • Storing and reporting of student grades
  • Generation of transcripts
  • Management of document images related to the student lifecycle
  • Transactional reporting
  • Ad hoc data access and reporting
The underlying software for the Campus Solutions environment consists of the following third party packages (vendors):
  • PeopleSoft (Oracle)
  • ImageNow and WebNow (Perceptive Software, Inc.)

Hours of Availability

This service is available to customers 24 x 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for planned changes that have gone through the ITS Change Management Process. In addition to the Standard ITS Maintenance Windows, additional site-specific and service-specific changes may be coordinated with customers at non-standard times. The current planned maintenance window is from 8 a.m. to 8 p.m. one Saturday a month, but this maintenance window may or may not be used depending upon the timing of any given maintenance or change event. In addition to the monthly maintenance window, changes to any student systems for fixes, new functionality, or updates are scheduled for Thursday evenings every week between 6 p.m. and 9 p.m., as needed. Notification for any system outages will be announced at least two weeks in advance.

Customer

  • Administrative Staff
  • Faculty
  • Students
  • Alumni
  • Guests

Customer Responsibilities

  • Identify a primary point of contact to work with ITS in coordinating the activities being performed by the team.
  • Provide requirements to the Campus Solutions team in order to facilitate the appropriate scoping, design, development, testing, and implementation activities.
  • Provide resources as identified for testing and validating the services prior to implementation or deployment.
  • Requests for support relating to the use of the service will be initiated by opening an incident or request ticket with the ITS Service Desk.

How Do We Charge

For more information about the cost of ConnectCarolina Campus Solutions, contact: Maribel Carrion Sr. Director, Campus Solutions ITS Enterprise Applications Chapel Hill, NC 27599 919.962.5016 maribel_carrion [at] unc.edu

How To Request More Information On Or Request The Service

Maribel Carrion Sr. Director, Campus Solutions ITS Enterprise Applications Chapel Hill, NC 27599 919.962.5016 maribel_carrion [at] unc.edu