Computer Repair

Service Description

This service is provided through the management and operation of convenient on-campus computer hardware repair centers which provide authorized repair services for Lenovo and Apple computers. The Computer Repair Center (CRC) has been recognized by Lenovo for the quality of repairs as well as its ability to quickly and efficiently support the thousands of Lenovo computers on campus. In 2009 the CRC completed almost 9,800 repairs for campus customers. The CRC also provides authorized warranty repairs of Lexmark printers and non-warranty repairs of Hewlett Packard laser printers. Service goals include:

• Warranty repairs completed within 24 hours
• Insurance repairs completed in 5 – 7 working days
• Keeping the customer advised on status of repair

For faculty and staff, the CRC technicians will go on-site to repair equipment. In addition, there are two campus locations of the IT Response Center (ITRC help desks) where students, as well as faculty and staff, can bring their computers to be repaired.

Hours of Availability

The CRC staff are available Monday-Friday, 7 a.m. – 4 p.m. Computers may be submitted for repair during ITRC hours which are listed at help.unc.edu/2083.

Customer

All faculty, staff and students with supported equipment.

Customer Responsibilities

If possible, documenting the hardware problems being experienced.

How Do We Charge

CRC funding is receipts-based from vendor reimbursements for repairs. All non-warranty repairs and estimates have a minimum of a one hour labor charge of $48.00. Warranty repairs are free of charge. Insurance repairs have a maximum deductable is $250 but depending on the plan, may be as low as $50.

How To Request More Information On Or Request The Service

For hardware repair, please call 919-962-HELP.  Please visit its.unc.edu/Support/computerrepaircentercrc for additional information and contacts.