Classroom Hotline

Service Description

ITS Classroom Hotline provides technical support for all classrooms scheduled by the Registrar. These classrooms are commonly referred to as GPC's (General Purpose Classrooms). Support for these rooms entails:Live technical support
  • Hands-on training/demonstrations for instructors
  • Maintaining all technical equipment in rooms
  • Life-cycle/installation/design of all rooms
  • Supplying all rooms with consumable items.
ITS Classroom Hotline also acts as the liaison between the instructors and Facility Services for room maintenance.

Hours of Availability

Monday –Thursday, 7:30 a.m. - 10 p.m. Friday, 7:30 a.m. - 7 p.m.

Customer

Faculty and instructors

Customer Responsibilities

Customers should submit service requests via Remedy System. For general purpose classroom technology support, a ring-down phone is provided for the convenience of instructors.

How Do We Charge

Classroom Hotline offers support for departmental classrooms via a service level agreement. Fees vary per room, depending on equipment and needs of department. Services included are similar to what we offer the GPC's, with the exception of equipment replacement.

How To Request More Information On Or Request The Service

Faculty and instructors are asked to contact the Hotline for orientations and further information (http://hotline.unc.edu/index.cfm?fuseaction=classroom.classroom). To request further information, please contact Gina Platz at 919-962-1450.