Central logging

Service Description

Enterprise Systems provides a load-balanced centralized logging and log indexing and searching service. The system currently consists of syslog servers collecting for Splunk indexing.

Hours of Availability

This service is available 24x7.

This is a load-balanced service. Maintenance is generally done by taking a server out of the pool to work on it, and returning it when maintenance is complete. If maintenance is needed across all hosts in the pool then the change is rolled through the servers without taking down the service.

If maintenance can't be accomplished as above, then it will generally be in the standard ITS maintenance windows.

Setup and configuration support Monday to Friday, 8 a.m. to 5 p.m.

Customer

ITS

Customer Responsibilities

This is an ITS only service.

How Do We Charge

Cost recovery for this server has not been determined.

How To Request More Information On Or Request The Service

Submit a Remedy ticket to ITS-Enterprise-Systems