Campus telephone service - Key System (Norstar) | Information Technology Services

Service Description

Telephone services provided in support of the Norstar key systems (i.e. PBX like functions and services). The Norstar systems are rented to campus departments (service includes KSU maintenance, system programming and desk-set repair.)

Install and/or connect wall outlet
Configure line with carrier to central office
System programming

Hours of Availability

In-service and emergency support: 24 hours a day – 7 days a week (subject to periodic scheduled downtime for system maintenance and repair) New service provisioning: Monday through Friday – Normal University working hours (excluding observed holidays)

Customer

All UNC-CH faculty and staff

Customer Responsibilities

Customer must submit a service requisition with an approved funding source, along with the specific room/wall/desk location where service is required.

How Do We Charge

Norstar systems are charged a monthly recurring fee at cost plus 10% overhead. Move, add and change orders also include any one-time vendor charges, plus installation fees billed at $45 per hour.

How To Request More Information On Or Request The Service

Contact 962-HELP or submit an on-line service requisition request athttps://itsapps.unc.edu/telreq/