ITS has deployed Verizon’s Voice-over-Internet Protocol (VoIP) across campus.

ITS converted the University’s active campus phone lines to VoIP and replaced the old Centrex telephone lines hosted by AT&T. The new VoIP system replaces 30-year-old technology and saves more than $2 million a year.

With the completion of the 16th port in September 2015, ITS moved into the second phase of the major, multi-year Voice-over-Internet Protocol project.

For the first three years of the VoIP project, ITS changed out phones to the Verizon Business Hosted IP Centrex phone system. ITS Communication Technologies employees involved in the VoIP project moved some 18,000 phone lines to VoIP from the legacy AT&T Centrex phone system. On September 4, 2015, they ported existing numbers and added some new lines, for a total of about 700 phone lines on that one day.

Now in Phase No. 2, ITS is still porting phone lines, but on a much smaller scale. This phase is all about cleanup and gradually introducing to phone customers on campus advanced features including voice messages delivered via email, virtual fax service and a VoIP phone application.

ITS expects to wrap up the VoIP project this year.