ITRC expects the unexpected during school startup
August 29, 2008 at 9:20 am | In Features, PeopleThe spring semester is barely over before preparations get underway at the ITS Response Center (ITRC) for the fall school startup. Come mid-June each year, the ITRC begins to plan for additional staff and tweaks the approach to handling the over 5000 help requests that are generated during the first 12 days of school.
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University operators provide a Carolina welcome
August 20, 2008 at 8:14 am | In Features, People“Welcome to Carolina!” So began the personal phone call that 80 percent of new students received from the ITS Response Center (ITRC) this summer.
About two weeks after freshmen and transfer students took ownership of their Carolina Computing Initiative (CCI) laptops, they received a telephone call offering technical support and a Carolina welcome.
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Team effort ensures payroll processed on time
August 15, 2008 at 8:48 am | In Features, PeopleEven Mother Nature couldn’t stop Payroll Services and ITS from meeting the payroll deadline last month. A University Gazette article in the current issue highlights the team effort by Payroll Services and ITS to ensure that payroll was completed - despite a severe weather-related power and network outage.
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The Road to ITS: Paul Cappannari
August 13, 2008 at 9:55 am | In Features, PeopleHe has three master’s degrees, a microscope addiction and is a self-confessed “voyeur of pond life.” According to Paul Cappannari, an Enterprise Applications programmer, he tends to “flit from thing to thing.”
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Steven Haring named assistant vice chancellor for finance and administration
August 1, 2008 at 8:27 am | In Features, ITS Announcements, PeopleSteven Haring, a senior finance and human resource executive, has been named assistant vice chancellor for finance and administration.
Haring has extensive expertise in operating and capital budget preparation, financial reporting, automated financial systems and business software, accounting policies and procedures, human resource management and staff training and development.
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