IAIG to host Second Life update

The upcoming Instructional Applications Interest Group meeting will feature an update on several Second Life projects by Kathy Kyzer of ITS Teaching and Learning and Larry Taylor of the School of Information and Library Science. The update will take place Thursday, April 3, from 11:30 a.m. to 12:30 p.m., in room 328 of the Health Sciences Library.

Kyzer and Taylor presented “Immerse Yourself: Delivering Instruction in Virtual Worlds” at the 2008 Teaching and Learning with Technology Conference. A webcast of their presentation is available.
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Conrad to speak at 16th annual IT Awards

Larry Conrad, vice chancellor for information technology and CIO, will be the featured speaker at the 16^th annual IT Awards on Tuesday, April 22, from 11 a.m. to 2 p.m. at the Carolina Club. Registration is now open for the luncheon. Seating at the event is limited, and registration will close when all seats are taken.
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ITS’ NAC highlighted in University Business magazine

Network Access Control, or NAC, controls access to a network, where users and devices can go on the network and what they can do on it.

ITS’ NAC solution is highlighted in this month’s University Business magazine. The article, titled “Keeping an Eye on the Network” discusses three common approaches to NAC and features ITS’ network security appliance-based NAC.

New ACD makes 962-HELP even better

When you get 240 phone calls a day, with an average of four people on call to answer them, you have to know you can count on your phone system. That’s why the ITS Response Center (ITRC) recently implemented a new automated call distribution system, or ACD, to route calls to 962-HELP, ITS’ technical customer support line.
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Color printing debuts at Student Union computer lab

A color printing program now allows students to print color jobs from the computers located in the Student Union computer lab at a cost of 30 cents per side. Double-sided printing is not recommended for color printing, but is an option for printing any document.
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