UNC-CH Information Technology Services

Help Desk services streamlined

One of the goals of the continuing reorganization of ITS is to simplify the use of ITS services. Concerted efforts and teamwork have resulted in a transfer of Help Desk functions from Telephony and 440 Operations to a consolidated point of contact at the ITS Response Center (ITRC) and 962-HELP.
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Calendar maintenance scheduled for Jan. 28

The UNC Calendar Server (calendar.unc.edu, schedule.unc.edu) will be
unavailable on Friday, Jan. 28, beginning at 6 p.m., for regular calendar database maintenance expected to last approximately four hours.

Should you have questions regarding the Calendar Server, simply
contact the ITS Response Center at 962-HELP.

Computer service outage scheduled for Jan. 8 and 9

All computer services based at ITS Franklin will be unavailable Saturday, Jan. 8, from 5:30 p.m. until no later than 7:00 a.m. on Sunday, Jan. 9. Some of these services affected include the following:
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Changes planned for Computer Based Training services

Information Technology Services is in the process of changing the Computer Based Training (CBT) vendor for our campus. The new vendor provides user interface enhancements, offers more courses, and some of their courses will offer the opportunity to learn with an industry expert in the online environment.
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ITS staff helping with tsunami relief efforts

While many ITS staffers were still relaxing with family members Christmas weekend, half a world away whole families and entire villages were wiped out by a tidal wave generated by a 9.0 earthquake in the Indian Ocean. Lalith Perera of ITS Research Computing is from Sri Lanka, one of a dozen nations devastated by the tsunami.
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