Identity Management team at picnic table

Understanding Shibboleth and other keys to Identity Management

To understand the function and work of ITS Identity Management, it’s important to know several key terms, processes and services associated with this group. This post highlights Shibboleth, Web Single Sign-On, Federation and 2-Step Verification. This is part of a … Continued

Celeste Copeland headshot, Identity Management

Understanding provisioning and deprovisioning

In this Q&A, ITS Identity Management Manager Celeste Copeland explains two key identity management concepts. This post is part of a continuing series about ITS Identity Management. What are provisioning and deprovisioning? One of the key responsibilities of Identity Management … Continued

worker beside manhole for fiber install for sports network

ITS installs fiber for Athletics for sports network

ITS has begun installing a couple miles of fiber on campus that will enable the Athletics department to provide live video and data for the ACC Digital Network that ESPN and the Atlantic Coast Conference are launching in 2019. “No … Continued

A Field Team member assists a retiree.

Field Team benefitted Office 365 campus migration

With the bulk of the Office 365 migrations complete, four of the original eight-member Field Team moved over on June 19 to assist the Service Desk with Fall Rush support. Alexandra Tocchi, Brian Reilly, Rajita Maharjan and Timothy Shelley will … Continued

ClutterBusters committee members listen to presenter

Learn from these best practices: ClutterBusters file management

Workers and workplaces are really good at creating lots of files and folders, but most organizations provide little–if any–training or guidance on how to keep all those digital and paper files from amassing into an unwieldy problem. Sure, the cost … Continued

Words Research Computing: A Newcomer's View over a photo of the Old Well

IT pro provides newcomer view of Research Computing

Meet the Service Owner: Liam Greenwood Title: IT Manager of Advanced Computing Infrastructure for ITS Research Computing After eight years of working for ITS Infrastructure & Operations, Greenwood left the division in January to take on a new role within … Continued

Paul Lamontagne talks to colleagues at 2016 CTC OASIS BBQ

Carolina Technology Consultants group names 2017-2018 president

This month Carolina Technology Consultants (CTC) selected Paul Lamontagne to serve as the organization’s 2017-2018 president. Lamontagne, who has worked for UNC-Chapel Hill for eight years, is the Audio Video Technician for the College of Arts & Sciences (OASIS). His … Continued

Lenovo laptop

Carolina Computing Initiative announces Spring 2017 computer lineup

Carolina Computing Initiative (CCI) has unveiled the Spring 2017 computer lineup. Under the new CCI contract with Lenovo, this newest generation of computers is discounted more than ever before and includes significant upgrades. For the first time, all CCI computer … Continued




Service Desk employee helps retiree at Office 365 migration.

ITS Service Desk was a key part of Office 365 migration

Two weeks of migrations remain before the Office 365 project wraps up, but work related to Office 365 is just beginning for some ITS staff members. Service Desk supported 34 groups so far The ITS Service Desk will continue to receive calls, chats, emails and walk-in requests related to all … Continued





Retirees embrace support at Office 365 migration clinic

ITS attracted about 150 UNC-Chapel Hill retirees to a Office 365 migration clinic organized specifically to provide that University population with individualized assistance with setting up their multiple devices for Office 365. Retirees packed the set-up clinic On May 24, at least 20 people arrived at the Friday Center before … Continued





A Field Team member assists a retiree.

Field Team benefitted Office 365 campus migration

With the bulk of the Office 365 migrations complete, four of the original eight-member Field Team moved over on June 19 to assist the Service Desk with Fall Rush support. Alexandra Tocchi, Brian Reilly, Rajita Maharjan and Timothy Shelley will work for Ingrid Camacho’s team until September 15. Ben Grace, … Continued





ClutterBusters committee members listen to presenter

Learn from these best practices: ClutterBusters file management

Workers and workplaces are really good at creating lots of files and folders, but most organizations provide little–if any–training or guidance on how to keep all those digital and paper files from amassing into an unwieldy problem. Sure, the cost of storage has decreased somewhat, but all that digital content … Continued





BarCamp 2017 attendees wait in food line

Campus IT professionals learn and network at CTC’s BarCamp 2017

Carolina Technology Consultants (CTC) gathered IT professionals from across campus on May 26 for a half day of learning, sharing and strengthening connections at the group’s annual BarCamp conference. After deciding as a group the discussion topics for BarCamp 2017, about 35 participants chose among concurrent breakout sessions. The event … Continued




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