Imagine you’re a Pharmacy student and it’s time to take your first-ever patient case history - in person, face to face. You’re in an unfamiliar building. You’re not sure what room you should be in, where the supplies are or where the patient is located. Now, in a calm and reassuring way, get that case history - and make it a good one. You’re graded on this.
If you see an unusual car or scooter on the sidewalks or streets of campus, take a second look. You might be viewing an ITS employee racing to help faculty or staff in need of IT support, using an environmentally friendly vehicle.
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The ITS Help Desk is highlighted in an in-depth case study, “The University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide,” published by the EDUCAUSE Center for Applied Research (ECAR). EDUCAUSE is a national group of educational technologists; its ECAR division provides high-quality research and analysis to assist IT leaders in higher education in decision-making.
According to the study, close collaboration with the many departmental and college/school technical support desks throughout campus and the use of collaborative tools like Remedy allows the ITS Help Desk to provide a single point of contact for problem resolution and referral, making it easy for customers to quickly find the help they need.
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A vacation from school or work doesn’t mean a vacation from tech support. Whether you’re here in Chapel Hill or traveling abroad, follow the tips below for IT support if computer problems threaten your peace of mind. Near or far, you can count on ITS to answer your question 24×7.
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If you’ve lost access to a campus service, don’t take it personally! One way to check on service outages is by visiting the ITS home page and viewing the Alerts box on the right. The latest information about campus service disruptions will feed to the Alerts box, giving you access to information about the services you need. And if there is an outage, rest assured that ITS staff are working as hard as they can to restore the service quickly.
If you’re still not sure, call 962-HELP/1-866-962-4457 or visit help.unc.edu to learn more about the outage or to see if it’s an issue with your personal settings.
Did you know that ITS provides all faculty, staff and students with a free resource for learning on their own schedule? The University’s computer-based training (CBT) service offers thousands of courses on technology, office productivity and business skills.
Since the new computer-based training (CBT) service was implemented at UNC-Chapel Hill in June 2005, more than 5,600 UNC-Chapel Hill faculty, staff and students have subscribed.
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